1. Home
  2. About Travelzoo
  3. Investor Relations
  4. Frequently Asked Questions

Frequently Asked Questions

How do I contact Travelzoo’s transfer agent?

Our transfer agent is Computershare Investor Services. They can help with a variety of shareholder-related services:

Change of address
Transfer of stock ownership
Lost or missing stock certificate(s) request
Account statement request

Please direct your inquiries and transaction requests to Computershare using the options listed below:

Telephone inquiries: 1-866-632-6352 (U.S.)
1-781-575-2510 (non U.S.)
Email inquiries: web.queries@computershare.com
Written requests:
Computershare
P.O. Box 43078
Providence, RI 02940

By overnight delivery:

Computershare
250 Royall Street
Canton, MA 02021
Investor Centre: You can also manage your account online via Investor Centre, Computershare’s web-based tool for shareholders. Here you can view your account details, update your account information and process various transactions. Registration is quick and easy. You can access Investor Centre at http://www.computershare.com/investor/

What is a transfer agent?

A transfer agent and registrar for a publicly held company keeps records of stock held by registered shareholders, including shares held in certificate form. When stock changes hands, the transfer agent updates the record of ownership of the stock. The transfer agent does not maintain records of shares bought and sold through brokerage accounts and held in “street name.” Such records are maintained by the specific brokerages through whom shares are bought and sold.

The transfer agent is also responsible for escheatment, which is the legally-required process of transferring unclaimed property to the state. If you are a registered shareholder of Travelzoo stock, it is critical that you maintain current contact information with the transfer agent; otherwise, you are at risk of having your shares escheated. If you hold your shares through a brokerage account, you need only ensure that your address is current with your brokerage firm.

Travelzoo’s transfer agent is Computershare Investor Services and can be contacted as noted above.

How do I change my address on my shareholder account?

If you own shares through a brokerage firm, you need to contact the brokerage firm directly to change your account address.

If you’re a registered shareholder you need to contact Travelzoo’s transfer agent, Computershare Investor Services as noted above.

How do I contact Travelzoo Investor Relations?

You may contact Travelzoo Investor Relations with questions in writing related to Travelzoo at the address below:

Travelzoo Inc.
Attn: Investor Relations
800 West El Camino Real, Suite 275
Mountain View, CA 94040

I received an email stating I had unexchanged promotional shares of Travelzoo.com stock. Is this a legitimate email?

Probably. If you had registered for promotional Travelzoo.com shares in 1998 but did not exchange those for Travelzoo Inc. shares pursuant to the 2002 merger, nor did you participate in the subsequent cash program, those shares may be subject to several state settlements related to unclaimed property entered into between Travelzoo Inc. and various states. As part of the settlements with certain states, Travelzoo is required to contact those individuals that had originally registered for free promotional shares and whose reported state of residence is covered by such settlements. A third-party company, Colbent, has been engaged to attempt to contact those individuals before the purported unclaimed property is remitted to the various states as per the settlements. The email used to establish contact with you will provide information related to your potential promotional shares and how to receive a calculated cash value for those shares; however, it will not require any financial information from you in order to respond. The only way to make a claim through this program is by electronic information submission from the link on the third-party company's email.

I received an email from Travelzoo about my promotional shares. How do I participate in the cash exchange program and validate my information?

Please read the information posted at http://www.corporate.travelzoo.com/2002/

On December 31, 2013 or during January 2014, I received an email or hard copy mailing from Computershare, Travelzoo's shareholder services transfer agent, requesting certain taxpayer identification information as I am a shareholder impacted by the recent Travelzoo reverse/forward stock split. Is this mailing legitimate and what should I do?

Computershare serves as Travelzoo Inc.'s shareholder services and transfer agent, assisting with the shareholder communications and transactions. Computershare recently sent an email or hard copy mailing to certain shareholders impacted by the recent reverse/forward stock split transaction requesting certain taxpayer identification information on IRS Form W-9. If you have any questions regarding the email or hard copy mailing you received, please contact, Computershare, at 800-962-4284.

What is Travelzoo’s ticker symbol?

Travelzoo is traded under the symbol “TZOO” on the NASDAQ Stock Market.

What is the CUSIP number?

The CUSIP number for Travelzoo’s common stock is 89421Q-20-5.

What is Travelzoo’s fiscal year?

Travelzoo's fiscal year is based on the calendar year.

Q1January 1 – March 31
Q2April 1 – June 30
Q3July 1 – September 30
Q4October 1 – December 31

Where can I find financial reports?

Financial information is included in the quarterly and annual reports that Travelzoo files with the Securities and Exchange Commission (SEC). To view our SEC filings, click here.

How can I contact Travelzoo?

For shareholder-related services:

Telephone inquiries: 1-866-632-6352 (U.S.)
1-781-575-2510 (non U.S.)
Email inquiries: web.queries@computershare.com
Written requests:
Computershare
P.O. Box 43078
Providence, RI 02940

By overnight delivery:

Computershare
250 Royall Street
Canton, MA 02021
Investor Centre: You can also manage your account online via Investor Centre, Computershare’s web-based tool for shareholders. Here you can view your account details, update your account information and process various transactions. Registration is quick and easy. You can access Investor Centre at http://www.computershare.com/investor/

For Investors Relations questions:

Travelzoo Inc.
Attn: Investor Relations
800 West El Camino Real, Suite 275
Mountain View, CA 94040